77ae's Privacy Policy

1. Scope of Information Collection

When you create an account or use the services on 77ae, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, or Rocket account number)
• Identity verification documents, if requested
• Information provided during support or contact

1.2 Information Collected Automatically

• Device information (model, operating system, browser version)
• IP address and geographic location (at country level)
• Session information: login time, page views, gaming activity
• Usage data collected through cookies and similar tracking technologies

We only collect information that is necessary to provide our services, ensure security, and improve the user experience.

2. Purpose of Using Information

77ae uses collected information for the following legitimate purposes:

• Account Management: Completing registration, login, and account verification processes.
• Transaction Processing: Safely completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: Resolving issues via live chat or email.
• Security & Fraud Prevention: Detecting unauthorized access to accounts and identifying suspicious activity.
• Responsible Gaming: Identifying unusual gaming patterns and providing necessary support.
• Service Improvement: Analyzing user experience to further improve the platform.
• Legal Compliance: Adhering to applicable laws and regulations and assisting in dispute resolution.

We do not sell your information to third parties. Your information is not transferred to outside parties for any commercial purpose without your consent.

3. Data Storage & Security

77ae employs industry-standard technical and organizational measures to protect your information:

3.1 Technical Safeguards

• All data transfers are secured by SSL/TLS encryption
• Stored data is protected using AES-256 encryption
• Secure data center infrastructure and firewall protection
• Regular security audits and vulnerability assessments

3.2 Organizational Measures

• Access to sensitive data is restricted to authorized personnel only
• Regular staff training on data protection
• Strict confidentiality agreements with third-party service providers

3.3 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, relevant information may be retained for as long as necessary to meet legal obligations or resolve disputes. Beyond that, data is securely deleted or anonymized.

4. Data Sharing & Disclosure

77ae may share your personal information with third parties only in the following limited circumstances:

4.1 Service Partners

With partners who provide necessary services such as payment processing, technical infrastructure, or customer support — but only the amount of information essential to complete the relevant task.

4.2 Legal Obligations

We may have a legal obligation to disclose information to authorities pursuant to court orders, lawful investigations, or applicable legal processes.

4.3 Protective Purposes

Information may be disclosed to prevent fraud, ensure online security, and protect the rights of 77ae or its users.

Outside these three circumstances, we do not disclose your information to any third party, and in particular not to advertisers or marketing agencies.

5. Cookie Policy

The 77ae website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and enabling core services. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Help measure website usage and improve service quality.

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some parts of 77ae's services to not function properly.

6. User Rights

As a user of 77ae, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to Restrict Processing: You may ask that your information be used only for specific purposes.
• Right to Portability: You may request your information in a structured, readable format.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time. In some cases, it may not be possible to fully delete information due to legal obligations, which we will clearly communicate.

7. Special Protection for Payment Information

77ae processes transactions via bKash, Nagad, and Rocket. We take special measures to protect your payment information:

• Payment information is always encrypted during transfer.
• Full mobile banking account numbers are never stored in plain text.
• Complete payment details are immediately deleted after a successful transaction.
• Every deposit and withdrawal request goes through additional security verification.
• In cases of suspicious transactions, we take immediate action to protect the account.

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 1 hour. Ensuring the security of every transaction is our highest priority.

8. Privacy of Minors

77ae provides services only to those aged 21 or above. We do not intentionally collect any information from minors.

Age verification is a mandatory step in the registration process. If a person registers using false information and this is subsequently proven, that account is immediately closed and the associated information is deleted. To learn more about our parental control guidelines, please read our Responsible Gaming page.

9. Third-Party Services & External Links

77ae's platform may integrate certain third-party services, such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.). These service providers may have their own privacy policies.

We are not responsible for the policies or practices of these third parties. However, we only work with service providers who comply with industry security standards and are contractually committed to protecting user information.

10. Policy Changes & Updates

77ae may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• Through a brief notification when you log in to the platform

Continuing to use 77ae's services after a change is made will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

11. Applicable Law & Jurisdiction

Any dispute relating to this Privacy Policy will be resolved in accordance with applicable law. 77ae follows internationally recognized best practices in personal data protection and is committed to showing the utmost respect for user privacy.

If any provision of this Policy is found to be unenforceable by a court, the remaining provisions will continue in full force and effect.